Refund Policy
Returns and Refunds
At MiniPodTech we want you to be happy with your order. If something is wrong, contact us and we will make it right.
Return window
You may request a return within 7 days of receiving your order. The item must be unused, in its original box, with all accessories and packaging included.
Check your parcel before you pay
If you chose cash on delivery, you may open the parcel and check the item in front of the courier before paying. If the item is damaged or wrong, refuse the delivery and contact us immediately. This is the fastest way to resolve a problem.
What is covered
- Item arrived damaged or broken
- Wrong item or wrong colour delivered
- Item does not power on or does not connect over Bluetooth
- Missing parts from the box
What is not covered
- Damage caused by dropping, water, or misuse
- Thermal paper rolls once opened, for hygiene and quality reasons
- Items returned after 7 days
- Items returned without original packaging or accessories
- Change of mind after the item has been used
How to request a return
WhatsApp or call us at 0324 7333620, or email malikahmad7333620@gmail.com. Please include your order number and a clear photo or video of the problem. We will reply within 1 to 2 working days with instructions.
Return shipping
If the item is faulty, damaged, or we sent the wrong product, we pay the return shipping. If you are returning for any other reason, the return shipping cost is yours.
Refunds
Once we receive the returned item and check it, we will process your refund within 5 to 7 working days. Refunds are sent by bank transfer or JazzCash to the account you provide. Delivery charges are not refundable unless the fault was ours.
Damaged in transit
If your parcel arrives damaged, contact us within 24 hours with photos of the parcel and the item. We will arrange a replacement or a full refund.
Contact
MiniPodTech
Rahwali Cantonments, Gujranwala, Punjab, Pakistan
Phone / WhatsApp: 0324 7333620
Email: malikahmad7333620@gmail.com